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HPRC:Consulting

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User Consulting

The Supercomputing Facility staff provides assistance (Mon-Fri, 9am-5pm) with regards to, among other things: debugging, code optimization and parallelization, and batch processing. You can contact us in one of the following ways:

Your queries should include, when possible, the following items:

  • Informative e-mail (subject) headers.
  • The name of the machine you are working on.
  • Relevant error messages.
  • Location of relevant files: job files, error files, etc. As a courtesy to the SC staff, please do not send us large files (larger than 100 KB) as email attachments.
  • Which program/package you were running.
  • Clear description of the problem.

PLEASE DO NOT PUT YOUR UIN IN ANY EMAIL TO THE SUPERCOMPUTING FACILITY

The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.

Before you send a query to the Help Desk, check the News and Current Events and the Messages of the Day for news that may answer your query or be related to your query.