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Difference between revisions of "HPRC:Consulting"

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(User Consulting)
(User Consulting)
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The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.
 
The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.
  
Before you send a query to the Help Desk, check the [http://sc.tamu.edu/ News and Current Events] and the [[TAMUSC:MOTD | Messages of the Day]] ([http://sc.tamu.edu/help/motd.php | original]) for news that may answer your query or be related to your query.
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Before you send a query to the Help Desk, check the [http://sc.tamu.edu/ News and Current Events] and the [[TAMUSC:MOTD | Messages of the Day]] ([http://sc.tamu.edu/help/motd.php original]) for news that may answer your query or be related to your query.

Revision as of 10:35, 19 September 2014

User Consulting

The Supercomputing Facility staff provides assistance (Mon-Fri, 9am-5pm) with regards to, among other things: debugging, code optimization and parallelization, and batch processing. You can contact us in one of the following ways:

Your queries should include, when possible, the following items:

  • Informative e-mail (subject) headers.
  • The name of the machine you are working on.
  • Relevant error messages.
  • Location of relevant files: job files, error files, etc. As a courtesy to the SC staff, please do not send us large files (larger than 100 KB) as email attachments.
  • Which program/package you were running.
  • Clear description of the problem.

PLEASE DO NOT PUT YOUR UIN IN ANY EMAIL TO THE SUPERCOMPUTING FACILITY

The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.

Before you send a query to the Help Desk, check the News and Current Events and the Messages of the Day (original) for news that may answer your query or be related to your query.