Difference between revisions of "HPRC:Consulting"
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The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information. | The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information. | ||
| − | Before you send a query to the Help Desk, check the [http://sc.tamu.edu/ News and Current Events] and the [[TAMUSC:MOTD]] [ | + | Before you send a query to the Help Desk, check the [http://sc.tamu.edu/ News and Current Events] and the [[TAMUSC:MOTD | Messages of the Day]] ([http://sc.tamu.edu/help/motd.php | original]) for news that may answer your query or be related to your query. |
Revision as of 10:34, 19 September 2014
User Consulting
The Supercomputing Facility staff provides assistance (Mon-Fri, 9am-5pm) with regards to, among other things: debugging, code optimization and parallelization, and batch processing. You can contact us in one of the following ways:
- email: help@sc.tamu.edu
- telephone: (979) 845-0219
- visit us at room 104 in the Teague Building (see Directions)
Your queries should include, when possible, the following items:
- Informative e-mail (subject) headers.
- The name of the machine you are working on.
- Relevant error messages.
- Location of relevant files: job files, error files, etc. As a courtesy to the SC staff, please do not send us large files (larger than 100 KB) as email attachments.
- Which program/package you were running.
- Clear description of the problem.
PLEASE DO NOT PUT YOUR UIN IN ANY EMAIL TO THE SUPERCOMPUTING FACILITY
The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.
Before you send a query to the Help Desk, check the News and Current Events and the Messages of the Day (| original) for news that may answer your query or be related to your query.
