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Difference between revisions of "HPRC:Consulting"

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The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.
 
The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.
  
Before you send a query to the Help Desk, check the [http://sc.tamu.edu/ News and Current Events] and the [[TAMUSC:MOTD | Messages of the Day]] for news that may answer your query or be related to your query.
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Before you send a query to the Help Desk, check the [http://sc.tamu.edu/ News and Current Events] and the [[HPRC:MOTD | Messages of the Day]] for news that may answer your query or be related to your query.

Revision as of 14:52, 29 February 2016

User Consulting

The High Performance Research Computing (HPRC) staff provides assistance (Mon-Fri, 9am-5pm) with regards to, among other things: debugging, code optimization and parallelization, and batch processing. You can contact us in one of the following ways:

  • email: help@hprc.tamu.edu
  • telephone: (979) 845-0219
  • visit us at room 103 in the Teague Annex (TAES) (Map)

Your queries should include, when possible, the following items:

  • Informative e-mail (subject) headers.
  • The name of the machine you are working on.
  • Relevant error messages.
  • Location of relevant files: job files, error files, etc. As a courtesy to the SC staff, please do not send us large files (larger than 100 KB) as email attachments.
  • Which program/package you were running.
  • Clear description of the problem.

PLEASE DO NOT PUT YOUR UIN IN ANY EMAIL TO US

The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.

Before you send a query to the Help Desk, check the News and Current Events and the Messages of the Day for news that may answer your query or be related to your query.