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Difference between revisions of "HPRC:Consulting"

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= User Consulting =
 
= User Consulting =
  
The High Performance Research Computing (HPRC) staff provides assistance (Mon-Fri, 9am-5pm) with regards to, among other things: debugging, code optimization and parallelization, and batch processing. You can contact us in one of the following ways:
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The High Performance Research Computing (HPRC) staff provides assistance (Mon-Fri, 9am-5pm) with regards to, among other things: debugging, code optimization and parallelization, and batch processing.
  
* email: [mailto:help@hprc.tamu.edu help@hprc.tamu.edu]
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Your email queries to [mailto:help@hprc.tamu.edu help@hprc.tamu.edu] should include, when possible, the following items:
* telephone: (979) 845-0219
 
* visit us at room 103 in the Teague Annex (TAES) ([http://aggiemap.tamu.edu/?Bldg=0457 Map])
 
 
 
Your queries should include, when possible, the following items:
 
  
 
* Informative e-mail (subject) headers.
 
* Informative e-mail (subject) headers.
 
* The name of the machine you are working on.
 
* The name of the machine you are working on.
 
* Relevant error messages.
 
* Relevant error messages.
* Location of relevant files: job files, error files, etc. As a courtesy to the SC staff, please do not send us large files (larger than 100 KB) as email attachments.
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* Location of relevant files: job files, error files, etc. As a courtesy to the HPRC staff, please do not send us large files (larger than 100 KB) as email attachments.
 
* Which program/package you were running.
 
* Which program/package you were running.
 
* Clear description of the problem.
 
* Clear description of the problem.
  
<font color=red>PLEASE DO NOT PUT YOUR UIN IN ANY EMAIL TO THE SUPERCOMPUTING FACILITY</font>
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<font color=red>PLEASE DO NOT PUT YOUR UIN IN ANY EMAIL TO US</font> We often want your NetID for login identification on our systems, but we don't want your UIN (we don't use them).  Please keep it to yourself.
  
 
The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.
 
The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.
  
Before you send a query to the Help Desk, check the [http://sc.tamu.edu/ News and Current Events] and the [[TAMUSC:MOTD | Messages of the Day]] for news that may answer your query or be related to your query.
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Before you send a query to the Help Desk, check the [https://hprc.tamu.edu/ News and Current Events] and the [[HPRC:MOTD | Messages of the Day]] for news that may answer your query or be related to your query.
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Please see our [[HPRC:About:Contact | contact page]] for details on how to contact HPRC help desk staff.
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[[ Category:HPRC ]]

Latest revision as of 18:29, 1 July 2017

User Consulting

The High Performance Research Computing (HPRC) staff provides assistance (Mon-Fri, 9am-5pm) with regards to, among other things: debugging, code optimization and parallelization, and batch processing.

Your email queries to help@hprc.tamu.edu should include, when possible, the following items:

  • Informative e-mail (subject) headers.
  • The name of the machine you are working on.
  • Relevant error messages.
  • Location of relevant files: job files, error files, etc. As a courtesy to the HPRC staff, please do not send us large files (larger than 100 KB) as email attachments.
  • Which program/package you were running.
  • Clear description of the problem.

PLEASE DO NOT PUT YOUR UIN IN ANY EMAIL TO US We often want your NetID for login identification on our systems, but we don't want your UIN (we don't use them). Please keep it to yourself.

The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.

Before you send a query to the Help Desk, check the News and Current Events and the Messages of the Day for news that may answer your query or be related to your query.

Please see our contact page for details on how to contact HPRC help desk staff.